Career timeline
Tata Consultancy Services
IT Delivery Manager
Nov 2019 – Present · The TJX Companies – Marlboro, MA
Accountable for Technology Lifecycle Management, SRE, Oracle EBS → Workday migration, VMCOD upgrade, and TCS AIOps enterprise rollout. De-facto backup Client Partner; shaped USD 10M+ in new business.
TLMSREAIOpsWorkdayVMwarePower BIUSD 10M TCV
- Defined enterprise technology and infrastructure vision; supervised upgrade recommendations ensuring zero adverse business impact.
- Led TLM through Plan & Analyze (Windows, SQL, Oracle, Java, and IBM DataStage & WAS platforms) and Remediation phases.
- Delivered 100% compliant tech stack and USD ~1M in ESU savings by retiring out-of-support technology.
- Oversaw Oracle EBS→Workday, Cognos On-Prem→Cloud, VMCOD upgrade, SRE, and TCS AIOps rollout concurrently.
- Managed and guided the VMCOD upgrade and VMware footprint assessment projecting USD 10M CAPEX avoidance via modern x86 virtualization pathways.
- Founded and established the SRE function from scratch — organization structure, operating model, and governance framework for enterprise observability.
- Operated as de facto backup Client Partner — built account from zero, drafted MSA, negotiated rate cards and COLA adjustments.
- Led end-to-end pre-sales: RFP/RFQ responses, proactive proposals, solution strategy — shaping USD 10M+ in new business.
- Built Power BI executive dashboards for ITSM covering Incident, Problem, Change, Knowledge, Service Request, Transition management and Vendor Management.
Tata Consultancy Services
Service Delivery Manager
Oct 2017 – Oct 2019 · Barnes and Noble – New York, NY
Directed complete support, monitoring, site performance, and stability of all eCommerce properties — including the full platform, digital reading products, and NOOK digital bookstore.
eCommerceSplunkGrafanaAppDynamicsITSM
- Owned all production support — represented TCS in all customer meetings, managed team utilization, onsite-offshore coordination, and escalation management.
- Supervised P1-P4 ticket resolution, SLA reporting, Major Incident Management, and RCA documentation.
- Delivered a high-traffic product launch with zero P1 incidents — a first-ever achievement for the client.
- Planned and executed holiday readiness programs, set up holiday control room, authored the holiday readiness handbook.
Tata Consultancy Services
Delivery Owner / Account Manager
May 2014 – Sep 2017 · Staples – Kolkata, India
Owned delivery for Order Management Systems across U.S., Europe, and Australia. Managed development and 24x7 support for mission-critical applications across three continents.
Order ManagementMulti-continentUSD 12M TCV
- Led estimation, budgeting, resource planning, recruitment, and customer escalations.
- Managed development and 24x7 production support for mission-critical B2B retail applications across U.S., Europe, and Australia.
Tata Consultancy Services
Program Manager / Scrum Master
Apr 2012 – Apr 2014 · Best Buy – Minneapolis, MN
Managed business and IT requirements for Credit Risk (Loss/Fraud Prevention). Established product teams, coached on Agile practices, and led sprint ceremonies.
Credit RiskAgile ScrumVendor Management
- Oversaw third-party product evaluation, pricing negotiations with Legal and Finance, and full implementation lifecycle on the web property.
- Served as backup Business Relationship Manager for the eCommerce engagement.
Tata Consultancy Services
Project Manager / Scrum Master
Jan 2011 – Mar 2012 · British Telecom – Kolkata, India
Managed call center analytics program (Merlin engagement) for BT Group. Led Agile delivery, sprint planning, requirements, costing, design, development, and UAT support.
Call Center AnalyticsAgileTelecom
Tata Consultancy Services
Developer → Project Leader → Program Manager
Sep 2004 – Dec 2010 · Merrill Lynch / Bank of America – Mumbai & Pennington, NJ
Progressed through multiple roles supporting BofA-Merrill Lynch. Managed 50+ associates across Mainframe, .NET, Oracle, and Java/J2EE. Established and led the Mainframe Center of Excellence.
Mainframe.NETOracleJava/J2EEFinancial Services
Patni Computer Systems
Developer
Sep 2002 – Aug 2004 · General Electric – Mumbai, India
Mainframe support associate and developer for GE Capital Fleet Services and GE CBSI.
MainframeGE Capital
Core skills
Leadership & Strategy
- Directed cross-functional teams of 100+ across onsite and offshore models in Scrum and Kanban.
- Built TCS's account presence at TJX from the ground up — drafting MSA to USD 10M TCV.
- Established SRE team and Mainframe Center of Excellence at TJX and BofA.
- Servant leadership — conflict resolution, performance reviews, CAB meetings, senior management forums.
Program & Delivery Management
- Managed TLM Program at TJX — discovery, assessment, remediation across Windows, SQL, Oracle, Java, IBM WAS.
- Delivered 100% compliant tech stack and USD ~1M in ESU savings with zero adverse business impact.
- Drove PI planning, backlog prioritization, sprint execution, and delivery governance across concurrent programs.
Budgeting & Financial Governance
- Managed program financials from USD 1M to USD 12M TCV — estimation, budgeting, margin projections, revenue forecasting.
- Drafted and negotiated contracts, SOWs, rate cards, and COLA adjustments with Finance and Legal.
- Served as Management Review authority — cost/margin approvals and performance calibration for all external direct hires.
Customer & Vendor Management
- Operated as de facto backup Client Partner/Relationship Manager for TJX — executive escalations and commercial negotiations.
- Orchestrated pre-sales: RFP/RFQ responses, solution design, proactive proposals — shaping USD 10M+ in new business.
ITIL & ITSM Practices
- Implemented ITSM best practices at B&N and TJX using ServiceNow for Incident, Service Requests, and Problem Management.
- Supervised P1-P4 ticket resolution, SLA reporting, RCA preparation, and proactive fix programs.
- Built and ran holiday readiness control room operations — zero P1 incidents during peak retail periods.
Generative AI & FinOps
- Certified Generative AI Leader (Google Cloud) — leverages Gen AI to accelerate delivery outcomes and team productivity.
- Built Power BI executive dashboards for Major Incident monitoring and Vendor Management at TJX.
- Certified FinOps Practitioner — managed and guided VMware assessment projecting USD 10M CAPEX avoidance; pursuing FinOps for AI.
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